Privacy Policy

This Privacy Policy applies to information we collect through our website, application dashboards, support channels, newsletters, and other interactions with the Services.

It does not apply to third-party websites, exchanges, APIs, or services that you access from our platform. Those parties have their own privacy policies.

We may collect the following categories of personal information:

• Identifiers: name, username, email address, account ID, and similar identifiers.
• Account and profile data: login credentials, profile preferences, subscription plan, and account settings.
• Transaction and portfolio data: exchange-linked balance snapshots, historical position data, watchlists, and related portfolio analytics you choose to connect.
• Billing and commercial data: subscription status, invoices, and payment metadata (processed by payment providers; we do not store full payment card numbers).
• Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, feature usage, and timestamps.
• Communications: support tickets, email communications, and feedback.
• Cookies and tracking data: authentication cookies, security cookies, and analytics tools as described below.

• Directly from you (registration, support, forms, communications).
• Automatically from your device and usage of the Services.
• From integrations you authorize (for example, exchange APIs or data providers).
• From service providers that support billing, hosting, analytics, and security.

• Provide, maintain, secure, and improve the Services.
• Create and manage user accounts and authentication sessions.
• Process subscriptions, billing, and account administration.
• Generate analytics, reports, and platform functionality you request.
• Respond to support requests and communicate service notices.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our legal terms.
• Send marketing communications where permitted by law (with opt-out options).

Where required by applicable law (including GDPR/UK GDPR), we process personal information under one or more legal bases:

• Performance of a contract with you.
• Legitimate interests (for service security, fraud prevention, and product improvement).
• Consent (for specific processing where required, such as certain marketing or cookies).
• Compliance with legal obligations.

We use cookies and similar technologies for authentication, security, session continuity, and analytics. You can control cookies through browser settings, but disabling certain cookies may affect core functionality.

We may use first-party and third-party analytics tools to understand usage trends and improve platform performance.

We do not sell personal information. We may disclose information in the following circumstances:

• Service providers: hosting, analytics, customer support, payment processors, communications, and infrastructure providers working on our behalf.
• Integrations you choose: when you connect third-party exchanges or tools, relevant data is shared as needed to provide requested features.
• Legal and compliance: to comply with law, regulation, legal process, or enforceable governmental request.
• Business transactions: in connection with merger, acquisition, financing, or sale of assets, subject to customary confidentiality obligations.
• Protection of rights: to protect rights, property, safety, and security of users, the Company, and the public.

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of data, account status, and legal requirements.

We use administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, monitoring, and secure infrastructure practices.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

Your information may be processed in the United States and other countries where our service providers operate. Where required, we use appropriate safeguards for cross-border data transfers.

Depending on where you live, you may have rights such as access, correction, deletion, portability, objection, restriction, and withdrawal of consent for certain processing. You may also have rights related to targeted advertising and certain automated decision-making.

To submit a request, contact us using the details below. We may verify your identity before fulfilling requests.

In accordance with the Delaware Online Privacy and Protection Act (DOPPA), this policy identifies the categories of personal information collected, categories of third parties with whom information may be shared, the process for policy changes, and this policy's effective date.

Do Not Track:Some browsers transmit "Do Not Track" (DNT) signals. Because there is no universally accepted standard for DNT signals, our Services may not respond to DNT at this time.

California residents may have rights under the California Consumer Privacy Act, as amended by the CPRA, including rights to know, delete, correct, and limit use of sensitive personal information (where applicable), and rights related to sharing for cross-context behavioral advertising.

We do not sell personal information for monetary consideration. If we engage in activity that qualifies as "sharing" under California law, we provide applicable controls and requests handling.

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Material changes may also be communicated through in-product or email notices where required.

Company name: THECRYPTOHUB LLC

Mailing address: South Governors Avenue, Dover, Delaware, US

Privacy email: hello@thecryptohub.io

You can also contact us via the support channel available in your account.