Complaints

Tell us what went wrong

Free, handled by a person, and answered in writing with our reasons.

  1. Step 1

    You tell us

    Fill in the form. It is free and you do not need an account.

  2. Step 2

    We confirm

    You get a reference by email at once, and within 5 working days at the latest.

  3. Step 3

    We investigate

    Someone not involved in the issue looks at it fairly and may ask you for details.

  4. Step 4

    We respond

    You get our final response, with our reasons, within 30 days.