Refund Policy

You may request a refund of a subscription payment within 5 days of the subscription being created. After those 5 days have passed, the subscription fee is non-refundable for that billing period.

The 5-day window runs from the moment the subscription is created on your account, not from the date you first sign in or first use a particular feature. A request is treated as made when it reaches us, so please send it inside the window even if the details take longer to work through.

The window applies once per subscription. Renewing an existing subscription, changing plan, or resubscribing after a cancellation does not open a new 5-day window on a fee that has already been charged.

Card checkout includes a 14-day free trial for first-time subscribers. Nothing is charged during the trial, so a trial you cancel before it converts creates no payment and there is nothing to refund.

If a trial converts and you are charged, the payment is treated like any other subscription payment and the 5-day window in section 1 applies from the creation of that subscription.

The same rule applies to every self-serve plan, on monthly and annual billing alike:

• Starter: $29 per month.
• Essential: $79 per month.
• Pro: $149 per month.
• Enterprise: $299 per month, arranged with our sales team.

Annual billing is discounted by 17% against twelve monthly payments — $289, $787, $1,484 and $2,978 per year respectively. An annual payment is refundable on the same terms as a monthly one: in full within the 5-day window, and not after it. We do not pro-rate an annual term part-way through.

Cancelling a subscription stops future renewals; it is not itself a refund request. Unless you also ask for a refund inside the 5-day window, cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

Renewal charges follow the same rule as the first charge: the fee for a renewed period is refundable within 5 days of that renewal and non-refundable afterwards. You can cancel at any time before a renewal to avoid the next charge entirely.

Private coaching packages ($399, $899, $1,999 and $3,000) are one-off purchases rather than subscriptions, and they are treated as follows:

• Refundable in full within 5 days of purchase, provided no coaching session has been delivered.
• Once any session in the package has been delivered, the package is no longer refundable — including within the 5-day window.
• After 5 days, the package is non-refundable whether or not a session has been delivered.

A refund is always returned to the original payment method, through the processor that handled the original payment. We cannot send a refund to a different card, account, or wallet.

• Card payments: returned to the card that was charged. How long the credit takes to appear on your statement is set by your bank and card network, not by us.
• Cryptocurrency payments: returned on-chain to a wallet address you confirm with us, on the terms in section 7.

A refund of a crypto payment is returned in the same asset that was paid, and the amount returned is the amount we received in that asset. It is not converted to, or topped up against, a US dollar value.

This means you bear any change in the value of that asset between the payment and the refund — the amount of crypto that comes back is the same, whatever it is worth at the time — and any network fee charged to send the refund is deducted from it.

Sending a refund needs a correct wallet address on the correct network. Funds sent to an address or network you give us in error cannot be recovered, so please check both before confirming.

• The request is made after the 5-day window has closed.
• A coaching session covered by the purchase has already been delivered.
• The account was suspended or terminated for a breach of our Terms of Service.
• The payment was not made by the person requesting the refund, or we cannot verify that the request comes from the account holder.
• The account shows repeated subscribe-and-refund cycles or other use of this policy to obtain free access.

Amounts we never received are outside this policy — for example third-party processor, exchange, or network fees paid to someone other than us. Taxes are refunded with the payment where the processor returns them.

Email hello@thecryptohub.io from the address on your account, or use the support channel inside your account. Please include the plan or package purchased, the date of the payment, the payment method used, and, for a crypto payment, the wallet address the refund should be sent to.

We aim to answer refund requests within 5 business days. We may ask for details that let us match the request to a payment on our records before it is approved.

A refund ends the paid subscription it relates to. Access to paid features stops when the refund is approved, and the account reverts to whatever free access is available at that time.

Refunding a subscription does not delete your account or your data. If you also want your data deleted, tell us in the same request and we will handle it under our Privacy Policy.

We may update this Refund Policy from time to time. Updates are posted on this page with a revised effective date, and the version in force when you made a payment is the one that applies to it.

Company name: THECRYPTOHUB LLC

Mailing address: South Governors Avenue, Dover, Delaware, US

Billing email: hello@thecryptohub.io